How Can We Help You?
Find answers, tutorials, and get in touch with our support team.
🚀
Getting Started
Account setup, profile tips, platform tour.
📦
Orders & Delivery
Placing orders, revisions, approving work.
💳
Payments & Billing
Payment methods, fees, invoices, withdrawals.
⚙️
Account Settings
Password, notifications, privacy, security.
🛡️
Trust & Safety
Reporting issues, disputes, verified badges.
💼
For Sellers
Creating gigs, pricing, analytics, tips.
Frequently Asked Questions
How do I create an account on GigsMarket? +
Click "Sign Up" in the top-right corner. You can register with your email address, Google account, or Apple ID. Complete your profile with relevant skills and experience to get started.
How do payments work? +
When you place an order, your payment is held securely by GigsMarket. The seller only receives the funds after you approve the delivery, or 3 days after delivery if no dispute is opened. We accept credit/debit cards, PayPal, and bank transfers.
What if I'm not satisfied with my order? +
First, message the seller to discuss your concerns. If the issue cannot be resolved, you can request revisions or open a dispute through the Resolution Center. GigsMarket will review the case and determine the appropriate resolution.
How do I become a seller on GigsMarket? +
After creating your account, click "Start Selling" from your dashboard. Complete your seller profile, then create your first gig. Describe your service, set pricing packages, and publish. There's no fee to create gigs — you only pay a commission when you make a sale.
What are the fees for sellers? +
GigsMarket charges a 20% service fee on each completed order. Top-rated sellers may qualify for reduced fees. There are no listing fees or monthly subscription costs.
How do withdrawals work? +
Funds from completed orders are available for withdrawal after a 14-day clearing period (7 days for top-rated sellers). You can withdraw via bank transfer, PayPal, or Payoneer. Minimum amounts apply.
Can I communicate with a seller before ordering? +
Yes! Use the "Contact Seller" button on any gig page to message the seller. You can discuss your project requirements, ask questions, and get custom offers before placing an order.
How do I cancel an order? +
You can cancel an order before delivery from your order page. After cancellation, the funds are returned to your original payment method. After delivery, cancellations are handled through the Resolution Center.
What is Seller Protection? +
Seller Protection safeguards sellers against chargebacks and unfair refund claims when they deliver work as described in their gig. It covers eligible orders up to the full order value.
I forgot my password. What do I do? +
Click "Sign In" then "Forgot Password." Enter your email address and we'll send you a reset link. If you don't receive the email within a few minutes, check your spam folder.
Still Need Help?
Our support team is available 24/7 to assist you with any questions or issues.
Contact Support