Sales & Refunds Policy — GigsMarket

Our Refund Philosophy

At GigsMarket, we believe in fair transactions. We protect both buyers and sellers through a balanced refund policy that ensures buyers get what they paid for while respecting the work sellers have completed.

When Are Refunds Available?

1. Before Delivery

If you cancel an order before the seller has delivered any work, you are entitled to a full refund. Simply cancel the order from your dashboard, and the funds will be returned to your original payment method within 3-5 business days.

2. No Delivery or Late Delivery

If a seller fails to deliver the work by the agreed-upon deadline and has not communicated a valid reason or extension, you may request a full refund through our Resolution Center.

3. Work Does Not Match Description

If the delivered work materially differs from what was described in the gig, you may request revisions or a refund. We review each case based on:

• The original gig description and package details.
• Communication between buyer and seller during the order.
• The actual deliverables provided.

4. Poor Quality

If the delivered work is of substantially lower quality than what a reasonable person would expect based on the seller's gig description, portfolio, and reviews, you may be eligible for a partial or full refund.

5. Unauthorized Transaction

If your payment method was used without your authorization, contact us immediately. We will investigate and issue a refund if fraud is confirmed.

When Are Refunds NOT Available?

• If you approved the delivery and the work matches the gig description.
• If you simply changed your mind after receiving satisfactory work.
• If the quality issue resulted from unclear or incomplete requirements you provided.
• If more than 14 days have passed since you approved the delivery.
• For custom work already completed to your specifications.

How to Request a Refund

1. Contact the Seller: First, message the seller to discuss your concerns. Most issues can be resolved directly.
2. Request Revisions: If the work needs adjustments, use the revision request feature within your order.
3. Open a Dispute: If you cannot reach an agreement, open a dispute in the Resolution Center from your order page.
4. Provide Evidence: Share screenshots, messages, and any other evidence that supports your case.
5. GigsMarket Review: Our team will review both sides and make a determination, typically within 48 hours.

Partial Refunds

In some cases, a partial refund may be appropriate when the seller has completed substantial work but fell short in some aspects. The refund amount is determined based on the proportion of work that was not delivered or was unsatisfactory.

Refund Processing Times

• Credit/Debit Cards: 3-5 business days after refund approval.
• PayPal: 1-3 business days after refund approval.
• GigsMarket Balance: Instant — funds are returned to your balance immediately.

Seller Protections

We also protect sellers from unfair refund claims. If a seller has delivered work that matches their gig description and the buyer's requirements, we will not issue a refund. Sellers who consistently deliver quality work may qualify for Seller Protection, which provides additional safeguards against chargebacks.

Dispute Resolution

If our initial review does not resolve the issue, either party may request a secondary review. Our Resolution Center decisions are based on our Terms of Service and the evidence provided. GigsMarket reserves the right to make final determinations on all refund disputes.